IMPORTANT NOTICE- CORONAVIRUS

A message to our clients:

In light of the current climate and the uncertainty surrounding COVID-19 we wanted to reassure all our clients that we are committed to following the Government guidelines and advice from the World Health Organistation as we get it.

Currently we can continue to operate our business as usual across all the services that we offer our clients, both current and prospective. We will be monitoring this and will be adapting to the situation as it presents itself in the coming months.

Current advice is to limit direct contact with clients which means that we request that you do not attend our offices unless it is essential and agreed in advance by one of our directors.

We request that to help enable us to fight the spread of the virus all communication is by email, telephone or post until further notice. The health of our clients and our staff is of the highest importance to us so we hope that you can respect our request.

Our family and wills/probate solicitors will continue to offer initial advice for up to one hour (as advertised on this website) but by telephone only. Please call us if you would like to speak to one of our experts. If you have a case in court please telephone us so we can discuss representation.

We appreciate your patience, support and understanding. Stay safe and thank you for your co-operation.

Talk to a solicitor today 0117 973 1391

Battrick Clark Solicitors Ltd are accredited by the Law Society’s Wills and Inheritance Quality Scheme.

We are delighted to be an accredited member of the Law Society’s Wills and Inheritance Quality Scheme (WIQS). This shows that we follow best practice procedures to meet the highest standards of technical expertise and client service in providing tailored wills and probate advice to consumers.

Two of our solicitors and other staff are WIQS accredited.

Client Charter: Why choose a WIQS accredited firm?

1 – Understand the options and get advice that meets your needs

  • We will not make any misleading claims about the advantages of making a will, or pressure you into buying more complex advice that is not in your best interests.
  • We will help you understand the issues in preparing a will or seeking probate advice to make a more informed choice from the outset.
  • Our dedicated wills and probate service is tailored to your needs. We will explain the process, options, costs and likely timescales.

2 – Receive a quality service and be kept up-to-date

  • We will provide you with the name(s) of the person(s) responsible for your matter.
  • We will agree how you want us to contact you and how often.
  • We will communicate with you in plain English, explaining any legal terminology.
  • We will reply to your questions within 48 hours or provide a timeframe for more complex issues.
  • We will tell you when unforeseen issues affect the original cost estimate and timeframe and explain the impact.
  • We will treat you with dignity and respect at all times.

3 – Trust practices with WIQS

  • WIQS is only open to law firms or other organisations that are authorised and regulated by the Solicitors Regulation Authority (SRA).
  • The Senior Responsible Officer or Head of Department must have at least three years’ experience of will drafting and estate administration.
  • Accredited solicitors and other staff complete mandatory training on the WIQS standard and show compliance through annual re-accreditation and ongoing enforcement checks by the Law Society.
  • If you are not happy with our service or the advice received, contact our Client Care Partner. If you are not happy with our response, you can find further information about progressing your complaint on the Solicitors Regulation Authority’s website – www.sra.org.uk. The Law Society will await a decision from the regulator before taking any action.

To give you further confidence and protect you against fraud, the Law Society’s accreditation process included checking the identity of our practice and all individuals delivering wills and probate advice, regulatory and insurance checks and proof of financial and risk management procedures.

Check that we are authorised and regulated by the Solicitors Regulation Authority and are WIQS accredited by searching for us on the Law Society’s Find a Solicitor website:  www.lawsociety.org.uk/findasolicitor.

Are you looking for legal advice?